Lifefive.com is going to celebrate its second year and will continue with Hostgator India as its web hosting provider. In early days with Hostgator India, I’ve already reviewed the services and support of Hostgator India but just after one year I want to clarify and point out other aspects that I’ve experienced in past one year and why do I want to continue with Hostgator India again.
Previous year, When I subscribed to Hostgator India, The presence of Hostgator was new in Indian market and people, web hosting critics and bloggers were suspecting & comparing it with Hostgator.com. I’ve tried to put every possible aspect to give a clear idea about Hostgator.in, Give a read.
Security [Confidentiality, Integrity & Availability]
Security is important concern for me, All of my data which includes my personal email address, My Mobile numbers, cPanel password, Database passwords must be kept confidential. Hostgator India has been successful in maintaining confidentiality. Due to technical issues, I had shared my cPanel password multiple times with technical support and nothing bad happened after that.
Hostgator India claims that they take weekly backup of your website, which is true. As per my experience, to retrieve you website backup from Hostgator India, you need to pay specific amount based on the size of data.
Hostgator India claims 99.99% uptime for your website which is true in 60% of the cases. During middle phase [4-5 months after] with Hostgator India, I experienced sufficient amount of downtime and when I contacted the technical support, they said due to server maintenance, website will be down for next 2 – 3 hours. Here, Hostgator India should have informed its customers if such activity is taking place which will cause downtime. After that incident, another incident happened 3 month ago when I tried to access my website and found that ‘Unable to connect to Database’ error !!!, Again I contacted technical support and they responded quite quickly and the site was live in next 10 minutes.
Verdict: Getting 99.99% uptime in shared or VPS hosting is not feasible. Being an Information Security professional I understand that datacenter, servers etc. requires maintenance and your website will be down if maintenance activity is taking place. In terms of security which includes Confidentiality, Integrity and Availability, the service provided by Hostgator India is fair enough.
Service, Software & Tools
I’ve subscribed with other popular web hosting providers too and most of them provides cPanel. Hostgator India also providing the same with some additional features such as attracta SEO, SEO Tips, Shopping carts, Quickinstall etc. Personally I don’t use such services regularly but indeed it is useful for the people who want to use these services.
The availability of these services are permanent and none of the services will be revoked until you close your account.
Verdict: Hostgator India provides latest cPanel with updated software and tools with additional features. Hence, I’m positive with it. However, they should inform their clients about recent updates and new additions so that the users can get to know more about the same and a quick guide will help them to use the service more effectively.
Hostgator India’s tech support is between okay to good. Average response from live chat is fair and they people know what they are talking about. I had some issues with WordPress configuration file and contacted Hostgator India technical support for the same. They assisted quite nicely and the issue was resolved in approx. 3 hours.
Also, If you compare average respond time with Hostgator US, Hostgator India is bit faster. Perhaps, It depends on the number of clients Hostgator is handling in a particular region.
Verdict: There is nothing to talk much about Technical support. Of course, you’ll experience highly skilled people and the people as dumb as your colleague. In a nutshell, The technical support service from Hostgator India is good and managed. Thumps up from my side.
Hostgator India is bit expensive for the recurring year and you have to pay the money without getting any discount and other facility.
Now a day, almost all the web hosting companies are providing various payment options such as Pay from Debit/Credit card, Netbanking [Strongly Recommended], Paypal, Cheque etc. Hostgator India have all got all of these options.
Verdict: As I’ve already written in my previous post on Hostgator India; it is for experienced bloggers or webmasters. A blogger who is new to blogosphere, won’t be able to utilize the full services provided by Hostgator. Also, it is for traffic oriented websites. If you want a static page to put some messages about your small business firm then you should choose some other cheap web host.
Other concerns [CPU Utilization, Process & Inodes]
Here, other concerns includes the use of resources provided by Hostgator India. The firm claims to provide unlimited web space and bandwidth which is true for bloggers who are saving images, texts and legitimate videos in their hosting account. The few limitations are mentioned below:
Users can use only 25 running processes per account. Here, one WordPress script will cost you less than 1 process. Say, If you’ve installed 1 WordPress script, 1 Joomla, 2 Phpbb forums and 1 shopping cart which makes the total number of scripts as 5 and these scripts may use upto 5 processes which will be running through your web hosting account. It also means you can easily install upto 25 WordPress script per account.
On shared hosting servers, Hostgator India allows maximum of 25% CPU usage limit and users can not exceed this limit more than 90 seconds. For me, Its unlikely to hit 25% CPU usage. Using too many server side scripts, IRC or any other chat channels, Torrent scripts, Website statistics, visitors tracking scripts and tools uses much CPU resources. Also, Flash, video, audio, and image files are downloaded to the browser. This uses bandwidth only not CPU resources.
Inodes: When any file is created or uploaded on the server an index node (Inode) file is created, which contains the detailed information of that file and identifies it on the system. Hostgator India provides total 250000 index nodes per account on shared hosting. It means you can upload upto 250000 files to your web hosting account.
Verdict: Using 25% of CPU resources, 250000 index nodes and 25 processes is fair for me. Also, it depends upon the specific usage and type of service you’re providing on your website. Obviously you can’t host an e-commerce website on shared hosting.
This was my experience with Hostgator India in First year of Hosting. Do share your concerns and experience with your webhost.None found.